Support

If you have problems with MailShelf, we think that this might be our problem rather than yours.

Therefore we do not only help you, but you also help us to constantly improve our products. Our Team works hard so that every customer can use our software without any problems.

Please contact our technical support team if you have problems with MailShelf. Your request will be processed as soon as possible during our business hours from Monday to Friday from 10am to 6pm GMT.

We provide technical support at no charge to customers who have a valid and unexpired Update & Support Subscription.

An initial Update & Support Subscription is already included in your purchase and this subscription is automatically being activated when you activate MailShelf for the very first time.

The Update & Support Subscription that's already included in the purchase has a period of normally one year, but depending on the license type and/or individual agreement between you and zebNet, there might be deviations. For more details, please refer to the relevant agreement.

If you would like to continue to receive technical support for MailShelf after the expiry date of the Update & Support Subscription, the Update & Support Subscription must be renewed before the expiration date. Once the Update & Support Subscription has expired, it can not be renewed.

Before contacting our technical support team, please consult the documentation and check the knowledge base for solutions to commonly asked questions.

If you found a bug in MailShelf, you can report it to us by starting MailShelf and selecting Report a Bug from the Help menu. If you want to share your ideas with us you can do so by starting MailShelf and selecting Share your Ideas from the Help menu.

Select from the options on the left menu to get help with MailShelf.